What's this about?
When a company has a general customer service function, it indicates that customers can get in touch with a low threshold – by phone, email, or chat, for example. This points to ongoing customer interaction, recurring questions, and a need to handle inbound requests efficiently and consistently.
What might these companies need?
- Customer service platforms (ticketing, chat, omnichannel)
- Contact prioritization and automation
- Customer data and interaction history management
- Guidelines and knowledge bases (FAQ, self-service)
- Quality monitoring and reporting (response times, customer satisfaction)
- Outsourced customer service resources for peak times
- Training for customer service staff
- Shift planning and resource management
- Something else – what?
How Zefram helps
Zefram is a Finnish, AI-assisted sales agent that identifies companies from broad, real-time business data and handles your sales routines predictably. You save time, improve quality, and make things happen.